Recorded as part of our live monthly professional development webinars and Q&A series,
Informed Decisions: Conversations and Q&A with Randall Craig and Ronja Francoeur
- Register for upcoming live Q&A sessions. Ask your questions and get unblocked (no cost to attend).
- Browse our recordings on other strategy, leadership, and business growth topics.
- Curious to bring Randall to your next leadership retreat or event? Book a call. Let's explore possibilities.
From Informed Decisions: Conversations and Q&A
with Randall Craig and
Ronja Francoeur
- Register to join our upcoming live Q&A sessions.
- Back to other videos.
- Explore this topic in a real conversation. We'd love to meet you: book a call.
Internal Communications
Internal Communications
Hiring a Business Growth Speaker:10 Good Questions to Ask
Hiring a Business Growth Speaker:
10 Good Questions to Ask
About this episode:
About this episode:
Communications is a critical management tool to build an aligned team. Consider the challenges when done poorly: misinterpretations, incorrect assumptions, disengagement, mistrust, and resistance to change. And the business impact is real: poor communications puts the brakes on growth, reduces productivity, and has a negative impact on culture.
Communications is a critical management tool to build an aligned team. Consider the challenges when done poorly: misinterpretations, incorrect assumptions, disengagement, mistrust, and resistance to change. And the business impact is real: poor communications puts the brakes on growth, reduces productivity, and has a negative impact on culture.
Let’s talk about:
Let’s talk about:
• What role does each level of management and group have to play in getting the message out
• What role does each level of management and group have to play in getting the message out
• Internal communication best practices and inventory of possibilities
• Internal communication best practices and inventory of possibilities
• The external brand vs internal culture connection, and
• The external brand vs internal culture connection, and
• How to identify when there is a broken link in the communications plan and execution, and what to do about it.
• How to identify when there is a broken link in the communications plan and execution, and what to do about it.
Part 1
Part 2
Topics Discussed (with timestamps)
Topics Discussed (with timestamps)
• What internal communications are needed to power a well run organization? (01:18)
• What internal communications are needed to power a well run organization? (01:18)
• How do you know if your internal communications are good enough? What are the symptoms of a team when there is not enough or too much? (02:48)
• How do you know if your internal communications are good enough? What are the symptoms of a team when there is not enough or too much? (02:48)
• How do you create trust and psychological safety so people feel comfortable communicating freely... but colleagues have had negative experiences with each other? (09:06)
• How do you create trust and psychological safety so people feel comfortable communicating freely... but colleagues have had negative experiences with each other? (09:06)
• How do we create boundaries around who to invite to meetings so people don't feel left out or slighted? (14:09)
• How do we create boundaries around who to invite to meetings so people don't feel left out or slighted? (14:09)
• When the org chart is missing an internal coms seat: How does this happen (and happen too often)? (23:02)
• When the org chart is missing an internal coms seat: How does this happen (and happen too often)? (23:02)
• When internal communications and external communications are lead by the same employee, and what frameworks are used to create both types of communications? (00:55)
• When internal communications and external communications are lead by the same employee, and what frameworks are used to create both types of communications? (00:55)
• Communication is a skill: How can leaders invest in developing their communication skills, and upskill their team? (06:31)
• Communication is a skill: How can leaders invest in developing their communication skills, and upskill their team? (06:31)
• Townhalls (12:08)
• Townhalls (12:08)
• How can organizations create more accountability and sense of importance to their internal communications? (18:21)
• How can organizations create more accountability and sense of importance to their internal communications? (18:21)
• Internal communications are discretionary and don't have real world deadlines: How can we flag when things are going awry without being the whistleblower? (20:44)
• Internal communications are discretionary and don't have real world deadlines: How can we flag when things are going awry without being the whistleblower? (20:44)
Rowing in the Same Direction: Using Internal Communications to Drive Team Alignment
Rowing in the Same Direction: Using Internal Communications to Drive Team Alignment
Hiring a Business Growth Speaker:10 Good Questions to Ask
Hiring a Business Growth Speaker:
10 Good Questions to Ask
About this episode:
About this episode:
Communications is a critical management tool to build an aligned team. Consider the challenges when done poorly: misinterpretations, incorrect assumptions, disengagement, mistrust, and resistance to change. And the business impact is real: poor communications puts the brakes on growth, reduces productivity, and has a negative impact on culture.
Communications is a critical management tool to build an aligned team. Consider the challenges when done poorly: misinterpretations, incorrect assumptions, disengagement, mistrust, and resistance to change. And the business impact is real: poor communications puts the brakes on growth, reduces productivity, and has a negative impact on culture.
Let’s talk about:
Let’s talk about:
• What role does each level of management and group have to play in getting the message out
• What role does each level of management and group have to play in getting the message out
• Internal communication best practices and inventory of possibilities
• Internal communication best practices and inventory of possibilities
• The “external” brand vs “internal” culture connection, and
• The “external” brand vs “internal” culture connection, and
• How to identify when there is a “broken link” in the communications plan and execution, and what to do about it.
• How to identify when there is a “broken link” in the communications plan and execution, and what to do about it.
Part 1
Topics Discussed (with timestamps)
Topics Discussed (with timestamps)
• What internal communications are needed to power a well run organization? (01:18)
• What internal communications are needed to power a well run organization? (01:18)
• How do you know if your internal communications are "good enough"? What are the symptoms of a team when there is not enough or too much? (02:48)
• How do you know if your internal communications are "good enough"? What are the symptoms of a team when there is not enough or too much? (02:48)
• How do you create trust and psychological safety so people feel comfortable communicating freely... but colleagues have had negative experiences with each other? (09:06)
• How do you create trust and psychological safety so people feel comfortable communicating freely... but colleagues have had negative experiences with each other? (09:06)
• How do we create boundaries around who to invite to meetings so people don't feel "left out" or slighted? (14:09)
• How do we create boundaries around who to invite to meetings so people don't feel "left out" or slighted? (14:09)
• When the org chart is missing an internal coms seat: How does this happen (and happen too often)? (23:02)
• When the org chart is missing an internal coms seat: How does this happen (and happen too often)? (23:02)
Part 2
Topics Discussed (with timestamps)
Topics Discussed (with timestamps)
• When internal communications and external communications are lead by the same employee, and what frameworks are used to create both types of communications? (00:55)
• When internal communications and external communications are lead by the same employee, and what frameworks are used to create both types of communications? (00:55)
• Communication is a skill: How can leaders best invest in developing their communication skills, and upskill their team? (06:31)
• Communication is a skill: How can leaders best invest in developing their communication skills, and upskill their team? (06:31)
• Townhalls (12:08)
• Townhalls (12:08)
• How can organizations create more accountability and sense of importance to their internal communications? (18:21)
• How can organizations create more accountability and sense of importance to their internal communications? (18:21)
• Internal communications are discretionary and don't have real world deadlines: How can we flag when things are going awry without being the "whistleblower"? (20:44)
• Internal communications are discretionary and don't have real world deadlines: How can we flag when things are going awry without being the "whistleblower"? (20:44)
Curious about coaching with Randall?
Book a call to discuss possibilities.
How We Help Scale Organizations
Build key skills in your team (and your leadership), develop competitive advantage, alignment, and growth.
Work Directlywith Us
Work Directly
with Us
We've helped 100+ organizations accelerate their growth or solve their most challenging problems, and we can help you.
Upskill Your Team
(Professional Development)
Align your team on strategy and execution best practices with all hands virtual or in-person workshops.
Offsite, onsite or virtual – take the time to work on your business to regroup, align, and kickoff your next phase of growth.
Improve business acumen and management skills with MBA-in-a-Day and Management Essentials Programs.
Keynotes at Kick-offs and Conferences
Keynotes at Kick-offs and Conferences
Motivate your team, launch an initiative, and deliver a strong message... all aligned with your priorities.
Upskill key employees with specific and practical self-paced learning to sharpen core business and marketing skills.
Curious to explore how we can help you grow your organization?
Start with a conversation.